PLATES
Terms of Service
1. Who this is with
These terms are an agreement between you and Davlatsho Shirinbekov of 156 Hamlet Gardens, London W6 0TR, United Kingdom, a sole trader in England and Wales who operates Plates ("we", "us"). By creating an account or using the web app you accept them. If you do not, do not create an account — the desktop version runs without one.
Plates is sold in the United Kingdom, the United States and Canada. Those are the only countries a subscription can be bought from, and the billing address on your payment is what decides — not where you happen to be sitting. A payment from anywhere else is cancelled and refunded rather than quietly kept. The free desktop and phone apps have no such limit; they have nothing to buy.
2. Your account
- You must be at least 18 years old to hold an account. An account is a paid subscription and nothing else, and an agreement to pay is not something a minor can be held to the same way everywhere — so we do not sell one. The free desktop and phone apps are 16 and over, take no payment, and need no account. Sign-up asks for your date of birth and refuses anyone under 18. See the Privacy Policy for what that date is used for and what else is kept.
- One account is for one person. You are responsible for what happens under it, so keep the password to yourself and pick one you have not used elsewhere.
- Give a real email address. It is the only way back into your account if you lose the password, and there is no other route — no support ticket can restore access to an address you cannot read.
- Usernames are first come, first served. We may reclaim one that impersonates someone, is used to squat a name, or is chosen to abuse another person.
- Tell us promptly at support@plates.cloud if you think someone else is in your account. Changing your password signs every device out immediately, and that is the fastest thing you can do yourself.
3. What you may and may not do
Use Plates to log and analyse your own training. Do not:
- upload anything unlawful, or anything you have no right to upload — including photos or videos of other people who have not agreed to it;
- use it to harass, threaten or impersonate anyone;
- attack the service, or try to reach another account's data — including by automated scanning, credential stuffing, or probing for holes. If you find a security flaw, please tell us at security@plates.cloud: a report made in good faith is welcome and will not be met with legal threats;
- resell the service, or run it as a shared account for a gym, a team or a client roster — that is not what it is priced for. If you want to do something like that, ask;
- hammer the service in ways that degrade it for other people. Sign-in and sign-up are rate limited, and sustained abuse gets an account suspended.
4. Training is not medical advice
Plates is a logbook and an analysis tool. It is not a medical device, and nothing in it is medical, dietary or professional advice.
That includes everything the app calculates or suggests: estimated one-rep maxes, strength standards and rank placements, plateau warnings, muscle-balance readings, strength predictions, program templates and any AI-generated suggestion. These are arithmetic performed on numbers you typed in. They do not know your injuries, your history, your sleep or your technique, and they can be wrong.
Lifting weights carries a risk of serious injury. You train at your own risk and on your own judgement. Talk to a doctor or a qualified coach before starting or changing a training or nutrition programme, and especially if you have an existing condition, are pregnant, or are recovering from an injury. Do not use anything Plates shows you as a reason to ignore professional advice.
5. Your content stays yours
Everything you put into Plates — your training records, your notes, your photos and videos — remains yours. We claim no ownership of it.
To actually run the service we need a narrow licence to it: permission to store your content, back it up, and transmit and display it back to you and to anyone you deliberately share it with. That licence exists only so the software can work; it ends when you delete the content or your account, and it does not let us do anything else with it.
Specifically, and to say it plainly rather than leave it to be inferred: we do not sell your data, we do not share it with advertisers, and we do not use your training records, notes, photos or videos to train machine-learning models.
You can take it with you at any time — Panel → Account → Your data exports the whole account as a single file. You do not need our permission and you do not have to ask.
6. Our side of it
The Plates software, its name, its artwork and its design belong to us. You may use the service; you may not copy the app, resell it, or pull it apart to make a competing product. Nothing here stops you exercising rights you have under law that cannot be signed away.
7. Free and paid
The desktop and phone apps are free, and they are the whole product. No account, no payment details, no trial that expires. What a subscription buys is the web app and the sync between your devices, plus cloud storage for your photos and videos and every theme rather than the one the free apps ship with. If you never want any of that, you never pay us anything, and nothing you have logged stops working.
What it costs
- Plates Deluxe: £9.99 a month, or £99.99 a year. Includes 100 GB of cloud storage.
- Plates Boost: £4.99 a month for another 100 GB and triple the AI budget. Optional, billed monthly whichever plan you are on, and you can hold more than one.
- All prices include VAT at the rate that applies to you. The price you see on the pricing page is the price you pay; nothing is added at checkout.
Renewal and cancellation
- A subscription renews automatically at the end of each period — every month, or every year — until you cancel it. Nobody is billed without having subscribed, and the renewal is at the same price unless we have told you otherwise (see below).
- Cancel whenever you like, in Panel → Account, which opens Stripe's billing portal. Cancelling takes effect at the end of the period you have already paid for, not immediately: you keep everything until then rather than losing the rest of a month you bought.
- We do not refund part-used periods once the 14-day right below has passed or been waived, because you had the service for the period you paid for. That does not touch your legal rights if something is actually wrong with the service — see section 9.
- If a payment fails, Stripe retries it over a few days and emails you. If it still has not gone through, the subscription lapses. A lapse is not a deletion — see the paragraph on lapsing below.
Your 14-day right to cancel
As a consumer you normally have 14 days to cancel a purchase like this and get your money back. Because Plates is a digital service that starts working the moment you pay for it, the checkout page asks you to tick a box confirming that you want it to start immediately and that you accept losing that 14-day right once it has. That tick is the only thing that waives it. If you have not ticked it, the right stands for the full fourteen days however much you have used — and if you would rather keep the right than start straight away, email support@plates.cloud and we will arrange it.
Either way, the tick applies to the purchase you made. Renewals are not new purchases and do not ask again.
Price changes
We may change what Plates costs. If we do, you get at least 30 days' notice by email before the new price applies to you, and it never applies to a period you have already paid for. If you do not want to pay it, cancel before the renewal and you will not be charged it — that is what the notice is for.
If a subscription lapses
Your data is not held hostage by a plan. A lapsed account becomes read-only: you can still sign in, still read everything, and still export the lot from Panel → Account → Your data. We do not delete your records because a card expired. The free desktop and phone apps keep working regardless, because they never needed the subscription in the first place.
Payments are handled by Stripe, and your card details go to them rather than to us — we never see or store a card number. Invoices and receipts are in the same portal as the cancel button.
8. Leaving, and being asked to leave
- You can leave whenever you like. Panel → Account → Danger Zone deletes the account and everything in it, immediately and permanently. Export first — we cannot undo it.
- We may suspend or close an account that breaks section 3, but except where something is seriously or unlawfully wrong we will tell you why first and give you a chance to fix it or get your data out.
- If we ever shut the service down, we will give at least 90 days' notice — longer than is usual, because this product holds years of a person's records and a month is not enough time to notice an email, let alone act on it — so that everyone can export their history before it goes.
9. What is promised
Plates is provided as it is. We work to keep it running, correct and safe, but we do not promise it will be uninterrupted, error-free, or that its calculations are accurate for your purposes. There is no uptime guarantee.
Keep your own copy of anything you cannot bear to lose. The export in Panel → Account exists for exactly this, and it takes one click. We take backups and we test that they restore, but a backup is our safety net, not a promise to you.
Nothing here removes rights you have as a consumer under the law where you live. Where those rights conflict with this section, they win.
10. Limits on liability
We are not liable for injury, illness or loss arising from how you train — see section 4 — nor for indirect or consequential losses, lost profits, or data you lost that you could have exported.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Otherwise our total liability to you is capped at the greater of £100 and the total you paid us in the twelve months before the claim. The twelve-month figure is the ordinary one for a subscription; the £100 floor is there because the desktop and phone apps are free, and a cap of nothing for someone who paid nothing is exactly the kind of term a court strikes out altogether.
11. Changes to these terms
We may update these terms. If a change materially affects you we will tell you in the app before it takes effect, and continuing to use Plates afterwards means you accept it. If you do not, you can export your data and close your account.
12. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer elsewhere, you keep the protection of the mandatory laws of the country you live in, and may bring a claim there.
If something has gone wrong, write to us before starting anything formal. Most things are a misunderstanding and a reply fixes them.
13. Contact
support@plates.cloud for anything about your account or these terms. security@plates.cloud for security reports.